Configure you account for no internet access/alternate authentication

These steps will be important, if our internet connection is offline, you MUST have a secondary method to authenticate to our network since SMS will be unavailable until internet services are restored.  This is also another method to authenticate without entering your password.

This is also important for laptop users who may not have access out in the field, and need to log in.

1. Download the NetIQ Advanced Authentication app from your mobile app store 

2. Log into the Advanced Authentication Portal with your username and eDirectory password (https://authentication.clawsons.com). This link is also listed on our employee page under “Corporate Links” -> “NetIQ Authentication Server” 

3. Under “Add Authenticator”, select “Smartphone” 

4. On the next screen, type in a comment to help identify your device, I simply used “iPhone”, click “Save”, the next page displays a QR Code 

5. Open the NetIQ Advanced Authentication App on your mobile device, set a password PIN for the app (Do not forget your PIN)

6. Click the “+” sign at the top right-hand corner, allow the app to use the camera, and point the camera to the QR code displayed. 

7. The Authentication will register your device and Mobile Application should now be paired, The Mobile Application show display a 6 digit code that refreshes every 60 seconds.  If you receive “No Route Found”, try again.

8. NOTE: The NetIQ Smartphone App can use faceID for authentication. To enable this (instead of using a PIN every time you open the app) click the menu button in the app at the top left hand corner, click “Settings” and enable FaceID.

9. Once your smartphone is registered, log into the OES Client, you will have 2 authentication “Chains” to choose from. 

10. The Smartphone chain may not be available the first time you log into your workstation, but will after your workstation syncs with the authentication server. 

11. Select the Chain in which you wish to authenticate. OES

12. Selecting “OESSMSChain” will send and SMS text to your mobile device, Selecting “Smartphone” will ask you to login by selecting the authentication request on your mobile device.  If you select “Accept” on your mobile app notification, the device will automatically login. You may also enter the 6 digit code displayed in the mobile app.

Today we are changing Groupwise Authentication to use your eDirectory Password. If you retrieve your email from your native mobile mail app, you will need to update your mobile device password to your eDirectory password (if your current Groupwise password is NOT the same as your eDirectory password).

If you have do not know your eDirectory password, you must reset it using the Self Service Password Reset portal. Please refer to an email sent out earlier in the month or refer to the SSPR post on this site.

To modify your mobile device password on IOS (Android should be similar), navigate to your mobile device settings:

Navigate to you Mail settings

Select “Accounts”

Select your Groupwise account

Select your @clawsons.com email address

Update your password and select “Done”

Groupwise Webaccess will also utilize your eDirectory password. If you have any problems or issues, contact me at rmiller@clawsons.com.

Instructions on resetting your password.